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Reimbursement for Medical Expenses

Filing a Claim

In the event of an emergency, or any time that you are unable to contact AXA Assistance before seeking medical treatment, you may submit a claim for reimbursement after the fact. It is very important to keep all documentation that you receive from your provider, including receipts, medical records, etc. 

A detailed description of the claims filing process can be found in this document

There are two forms that you may need to submit as part of the process, depending on the circumstances: the medical claim form, for any expenses incurred for medical care, and the trip cancellation or interruption claim form, for certain covered travel expenses. 

Important Contact Information

For customer service, eligibility verification, plan information, or to file a claim, contact Administrative Concepts, Inc. 

Phone: 1-888-293-9229 (from inside the US) or 1-610-293-9229 (from outside the US)  

Fax: 610-293-9299 

E-mail: aciclaims@visit-aci.com 

 

Mail claims to:  

Administrative Concepts, Inc. 

994 Old Eagle School Rd., S. 1005  

Wayne, PA 19087-1706 

 

Be sure to keep copies of all documents for your records.