Frequently Asked Questions
You will not receive an ID card in the mail. About two week after you enroll in courses, ID cards are available through an online account with the health plan services site. You can go to www.Anthem.com or download the Sydney App to create your account. For detailed instructions on how to obtain your ID card, please review the quick links section on the Academic Health Plans website: https://uky.myahpcare.com/. If you have any questions, call Anthem at 844-412-0752.
In the United States, having health coverage does not make all medical services free. It is your responsibility to understand your health coverage. Read more about your plan at uky.myahpcare.com. Call the customer service department at 1-855-856-2385 with your questions or email the UK SHP Office at email@example.com for assistance.
NOTE: English as a Second Language (ESL) students have different health coverage enrollment and waiver procedures. Email firstname.lastname@example.org for assistance.
In rare circumstances, when a student already has qualifying health coverage provided by an employer, government sponsor or exchange agency, they are eligible to provide documentation of their alternate health insurance coverage by applying for a coverage waiver. When a waiver is approved for a qualifying alternate plan, UK will cancel that student’s eligibility for the SHP for one semester. Waivers must be completed each semester in order to cancel the SHP charge.
Approved waiver applications must meet all four of the following:
- Be received by the posted deadline,
- Include all requested plan documents,
- Provide documentation of medical evacuation and repatriation benefits*, and
- Show evidence of unlimited coverage for all “essential benefits” outlined in the Affordable Care Act (ACA) standards.
*Medical evacuation and repatriation coverage may be purchased separately if needed.
To apply for a health coverage waiver you must submit a waiver request here. If your waiver is approved for a qualifying alternate plan, UK will cancel that student’s eligibility for the SHP for one semester. Waivers must be completed each semester in order to cancel the SHP charge. Call Academic HealthPlans with any questions at 1-855-856-2385.
- Deadline for Fall Waiver Applications: September 30
- Deadline for Spring/Summer Waiver Applications: February 22
All newly enrolled international students may need to update immunizations before coming to UK. Click here for more information.