UKIC / International Health, Safety & Security / Insurance Coverage Abroad

Insurance Coverage Abroad

AXA Assistance - International Travel Medical Insurance

All UK faculty and staff traveling abroad in the course and scope of UK employment or representation, and all UK students traveling abroad for academic reasons, are eligible for coverage under the University's blanket international travel medical insurance and evacuation policy. The summary of benefits for employees can be found here. The summary of benefits for students is available here

This coverage extends to dependent children, spouses and domestic partners of UK employees or students who are traveling on the same trips. Coverage is not available for employees or students who are traveling solely for personal reasons (e.g., vacations). 

Please note that this coverage is completely separate from UK's employee health plans. 

To help ensure that you do not experience coverage interruptions overseas, and that UK is able to communicate instructions on access to coverage with you, please remember to register your trip with the UK International Center before your departure. After registering, you will receive a detailed e-mail with instructions on how to access your coverage. 

This plan is not intended as nor should it be construed as comprehensive medical coverage. For continuity of care, you should maintain domestic health insurance coverage. 

To locate a provider near you for which AXA Assistance can set up a guarantee of payment, or for assistance in emergency situations, contact:

  • Worldwide Contact Number: 1-312-935-3542
  • USA Contact Number: 1-855-327-1469
  • E-mail: medassist-usa@axa-assistance.us
  • For customer service, eligibility verification, plan information or to file a claim, contact:
  • Administrative Concepts, Inc.: 1-888-293-9229 (from inside the U.S.) or 1-610-293-9229 (from outside the U.S.), fax 610-293-9299, or e-mail aciclaims@visit-aci.com.
  • Mail claims to: Administrative Concepts, Inc., 994 Old Eagle School Rd., S. 1005, Wayne, PA 19087-1706. Keep copies of all documents for your records.

Coverage Information

UK's insurance policy includes coverage in a variety of areas, including the following:  

  • Medical expenses, up to $250,000. 
  • Medical evacuation expenses, up to 100% of incurred costs. 
  • Repatriation of remains, up to 100% of incurred costs. 
  • Emergency Reunion benefits, up to $12,500, for a family member to travel to you if you are hospitalized for more than 24 hours, or if you are the victim of a felonious assault. 
  • Trip cancellation benefits, up to $2,500 if you are prevented from taking your trip due to certain covered events. 
  • Trip interruption benefits, up to $2,500 if you must return home early due to certain covered events. 
  • 14 days of additional coverage, if you plan to use personal time immediately before or after a business trip. 

Cost of Coverage

Insurance coverage is offered to full-time UK employees at no charge. UK students (including student employees) and post-doctoral fellows are charged $10.50 per week (rounded up to the nearest full week) for the coverage. The charge will be posted to their student account statement as one lump sum during the term in which they are abroad, and will only be charged for their international program dates- not for the entire term. 
 
If you have questions regarding coverage, please direct them to Jason Hope, Director of International Health, Safety & Security, at jasonhope@uky.edu.

Prescription Medication Information

Insurance coverage is offered to full-time UK employees at no charge. UK students (including student employees) and post-doctoral fellows are charged $10.50 per week (rounded up to the nearest full week) for the coverage. The charge will be posted to their student account statement as one lump sum during the term in which they are abroad, and will only be charged for their international program dates- not for the entire term. 
 
If you have questions regarding coverage, please direct them to Jason Hope, Director of International Health, Safety & Security, at jasonhope@uky.edu

Political Security and Natural Disaster Evacuation Services

In the event of certain covered natural or political disasters in their host country, travelers covered by UK's International Travel Medical Insurance policy are also eligible for evacuation service. The evacuation service will coordinate and pay to evacuate you to the nearest place of safety, or to the U.S. If you have a security concern or require evacuation, seek shelter as soon as possible, and call AXA Assistance at 1-312-935-3542. Then call the UK Police Department at 1-859-257-8573, who will relay your information to the appropriate authorities on campus. Both AXA Assistance and the UK Police Department's phone lines are staffed at all times.

Claims Submission Information

In the event of an emergency where you are unable to contact AXA Assistance before seeking treatment, you may submit claims after the fact for reimbursement. A detailed description of the claims filing process can be found in this document.

There are two forms which you may need to submit, depending on the circumstances: the medical claim form, and the trip cancellation or interruption claim form.

Make sure to review the claims process before your departure to ensure that you are able to gather the required information from your healthcare provider. 

More information about filing a claim can be found here.

Long-Term Disability Coverage

For travel to areas where war/terrorism represents a substantial risk, long-term disability coverage requires travel authorization at the level of the Provost or higher. E-mail approval should be directed to Chris Dudley, Employee Benefits, at christopheradudley@uky.edu. Contact Director of International Health, Safety & Security Jason Hope at jasonhope@uky.edu for further information. 

Personal Property Insurance

UK students traveling abroad are eligible to purchase personal property insurance through Haylor, Freyer & Coon, Inc. This insurance may cover items such as laptops, cell phones, books, musical instruments, etc. For more information on this optional coverage, please visit this link. this link